Privacy Policy

This privacy policy is for this website chatwithlat.com and served by Aquila Nidum Limited. It governs the privacy of its users who choose to use it. Customers are also required to accept our Terms & Conditions in order for us to provide service.

The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website, and website owners. Furthermore, the way this website processes, stores, and protects user data and information will also be detailed within this policy.

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies with all UK national laws and requirements for user privacy.

LAT does not store credit card data. Our card payment processor is Stripe and all transactions are processed by them in accordance with their privacy and legal policies. Your use of cards to pay for the LAT service requires your acceptance of their terms & conditions and Privacy Policy.

This website uses cookies solely to facilitate essential site features and functionality. We respect your privacy and do not use third-party cookies for tracking or advertising purposes. Our minimal cookie approach is designed to provide you with the best site experience while protecting your privacy.

Cookies are small files saved to the user's computer's hard drive that track, save, and store information about the user's interactions and usage of the website. This allows the website, through its server, to provide users with a tailored experience. Users are advised that if they wish to deny the use and saving of cookies from this website onto their computer's hard drive, they should take necessary steps within their web browser's security settings to block all cookies from this website and its external serving vendors.

We use minimal, privacy-focused analytics tools to understand general site usage patterns without collecting personally identifiable information. Unlike many websites, we do not use Google Analytics, Facebook Pixel, or other invasive tracking technologies that build profiles of your online activity.

To protect our site from abuse while respecting user privacy, we implement FriendlyCaptcha (https://friendlycaptcha.com). FriendlyCaptcha respects your privacy and works automatically without requiring you to complete puzzles or identify objects. You can read more about their privacy-focused approach on their website.

LAT collects only the minimum amount of data necessary to provide our conversational AI service. The data we collect includes:

We store your conversation data for a limited period of three months, after which it is permanently deleted. This retention period allows us to provide service continuity and address any immediate concerns about your conversations, while respecting your long-term privacy.

We do not sell your data, build advertising profiles, or share your information with third parties except as strictly necessary to provide our service.

Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in data protection legislation. Every effort has been made to ensure a safe and secure contact form submission process, but we advise users using such form processes that they do so at their own risk.

This website operates a contact form facility, used to communicate with customer services. Users can communicate through an online automated process should they wish to do so, but do so at their own discretion.

Contact form submissions are handled in compliance with privacy regulations. All personal details relating to contacts are held securely and in accordance with data protection legislation. No personal details are passed on to third parties nor shared with companies/people outside of the company that operates this website. Under data protection legislation, you may request a copy of personal information held about you. If you would like a copy of the information held on you, please write to the business address at the bottom of this policy.

We send emails only for essential service communications such as account updates, service notifications, and receipts. We do not use your email for marketing purposes without your explicit consent. Any emails sent by LAT may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates, and frequency of activity. This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.

In compliance with privacy regulations, subscribers are given the opportunity to unsubscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated unsubscription system is unavailable, clear instructions on how to unsubscribe will be provided instead.

Although this website only looks to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text/banner/image links to other websites, similar to; www.google.com)

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

LAT uses carefully selected third-party service providers to help deliver our conversational AI service. These providers are selected based on their commitment to privacy and data protection. When we use third-party providers, we ensure that:

Our commitment is to maintain the highest standard of privacy while delivering a high-quality conversational AI experience.

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate/engage upon them with due care and caution regarding their own privacy and personal details. LAT will never ask for personal or sensitive information through social media platforms and encourages users wishing to discuss sensitive details to contact us through primary communication channels such as through our contact form or by email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

When you use our conversational AI service, we process the content of your conversations to provide our service and generate appropriate AI responses. Here's how we handle this sensitive data:

We understand that conversations with our AI companions may include sensitive personal information. We take the confidentiality of these conversations as seriously as we would human-to-human therapeutic conversations.

Under data protection regulations, you have several rights regarding your personal data:

To exercise any of these rights, please contact us through our contact form or at the address provided at the bottom of this policy. We will respond to your request within 30 days.

Our service is not directed toward individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under the age of 16, we will take steps to delete such information as soon as possible.

If you believe we might have any information from or about a child under 16, please contact us immediately.

Our services are primarily hosted in the United Kingdom and European Economic Area (EEA). However, some of our service providers may be located outside these regions. When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your privacy rights.

These safeguards may include:

• Processing in countries that have been deemed to provide adequate protection by the UK or EU authorities
• Using specific contracts approved by the UK or EU that give personal data the same protection it has in the UK and EU.
• Implementing appropriate technical and organizational measures to protect your data.

We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new policy on this page and, where appropriate, sending you an email notification.

We encourage you to review this privacy policy periodically for the latest information on our privacy practices. The date of the latest revision will be indicated at the bottom of this page.

If you have any questions about this privacy policy or our data practices, please contact us.

This privacy policy was last updated on March 14, 2025.